Service Plan Terms

Each plan includes the items listed on the relevant Service Plans or Landlords page. Where the plan covers “heating system repairs” this includes parts and labour on the wet central heating system (pipework, radiators, valves, pumps and controls) where reasonably accessible. The boiler itself is only covered where the plan explicitly states “boiler replacement cover” (Gold Service / Landlord Gold Service).

Plans are available for properties in our service area where the heating system is in safe and serviceable condition at the start of the plan. We reserve the right to require a first inspection and to decline cover for systems with pre-existing faults, sludge contamination, or non-compliant installations.

Each plan includes one annual visit (boiler service or, for landlords, a CP12 safety check). Visits are booked by mutual agreement. Missed appointments without 24 hours’ notice may incur a re-attendance fee.

Plans are billed monthly in advance via Direct Debit or card. Plans run for a minimum 12-month term and renew monthly thereafter. You may cancel after the minimum term with 30 days’ notice.

Plans do not cover: damage caused by misuse, freezing, or third-party work; cosmetic damage; design faults; sludge or scale damage where a recommended power flush has not been carried out; or claims where premiums are in arrears.

To make a claim under your plan, contact us by phone, WhatsApp or email. We aim to attend within agreed response times based on the urgency of the fault.

Assiduous Heating LTD, 100 High Street, Whitstable, CT5 1AZ · perry@assiduousheating.co.uk · 07850 686 035.