Service Plan Terms

Service Plan: the type of plan you have chosen. See Clause 2 for full details. Boiler: a gas appliance located at the domestic property that heats water for heating and/or hot water. Heating System: includes heating pipework up to 3 metres, heating pump, motorised valves, standard convector radiators, radiator valves, programmer/timers, room stat and pressure controls. Start Date: the date on the contract marking the start of the service plan. We/Us: Assiduous Heating LTD. You/Your/Customer: the person entering this agreement. Force Majeure: circumstances beyond our reasonable control (for example strikes, shortages, traffic delays). Contract: the agreement between you and us as detailed in your chosen plan in Clause 2.

Service Plus Plan: fully qualified, DBS-checked engineers; annual boiler service or landlord safety certificate (see note below); annual visit includes bleeding all radiators; incoming gas supply checks; heating controls checked; dedicated telephone help and support; 10% discount on future labour charges.

Silver Protection Plan: all items from the Service Plus Plan, plus full system balance; no unexpected repair bills (boiler not included); heating system repairs (excluding boiler); parts and labour covered (limits apply, see Clause 14.19).

Gold Protection Plan: all items from the Silver Protection Plan, plus boiler repairs and boiler replacement cover.

Notes: a boiler service or landlord certificate must be booked between January and November unless otherwise agreed. Parts and labour limits apply. Boilers under 7 years old and deemed unrepairable may be replaced like for like upon proof of age.

The minimum contract term is 12 months from the first payment. Contracts renew annually unless you notify us otherwise. Cancellation before 12 months will incur charges for services already rendered.

We may cancel your plan if: misleading information is provided; payment is overdue by more than 7 days; faults are found on the first visit; you do not carry out recommended permanent repairs; unauthorised work is conducted on the system; or health and safety risks are identified on your property.

Acceptance onto a service plan does not confirm your system complies with current standards. We are not liable for faults arising from design or original installation.

We are not liable for delays due to supplier issues. Equivalent parts may be used where necessary.

Only parts deemed beyond reasonable repair will be replaced. We reserve the right to decide on part condition.

Noise due to boiler age is not considered a fault and is not covered.

Boilers under 7 years old and beyond repair may be replaced. Proof of installation date is required. Boilers over 7 years old may receive a loyalty discount.

We are not responsible for repairs we cannot access. You may need to remove obstructions or arrange access at your cost.

If you cancel mid-term, charges may apply for any services already delivered.

While we aim to schedule your service, it remains your responsibility to ensure it is carried out within the contract period.

If required, we will quote for a flush. The plan will continue after cleaning is completed.

The following are not covered by any plan: design or pre-existing faults; damage by you or third parties; property damage from system faults (for example leaks); sludge, scaling and blockages; corrosion inhibitor costs or damage; boiler repairs above a £250 limit in the first 3 months; weather or freeze damage; hazardous material removal (for example asbestos); decorative items (for example boiler casing); concealed flue sections; gas pipework from the meter to appliances; natural disasters; time control adjustments unless already on site; delays in part availability; replacement boiler costs if parts are unavailable; accidental or malicious damage and theft; routine maintenance (except the annual service); access costs or repairs to concealed systems; repairs costing over £400; shower or tap replacements; below ground drainage; the mains supply pipe; sanitary ware (baths, basins, toilets); faulty service components unless covered; micro-bore pipework; and hot water cylinders (covered only on the Gold Plan and subject to Clause 14.19).

Where we are in breach or cannot honour the agreement, our liability is limited to the cost of the service plan. We are not liable for business losses or indirect damages. Nothing in these terms affects liability for death or injury due to our negligence.

Assiduous Heating LTD, 76 Arthur Road, Rainham, Gillingham, ME8 9BX. Email: perry@assiduousheating.co.uk. Phone: 07850 686 035.