Privacy Policy

Assiduous Heating LTD provides professional plumbing and heating services, including boiler installation, maintenance, servicing and emergency repairs. This policy applies to the use of our website, online booking system, and communications such as newsletters and service reminders.

We may collect the following personal information: full name; address (for service visits); email address; phone number; boiler or heating system details; payment details (processed securely via third-party payment gateways; we do not store card information); information submitted via online booking forms or contact forms; technical data (e.g. IP address, browser type, device type).

We use your personal information to confirm and manage bookings; to provide estimates, invoices or customer support; to carry out service reminders or warranty checks; to send updates or promotional newsletters (only if you have opted in); to improve our website and services; and to comply with legal and regulatory obligations.

When you use our online booking system, the data you enter (e.g. service address, preferred date/time, contact information) is stored securely. For payments, we use trusted third-party payment processors (e.g. Stripe, PayPal) who handle your financial data securely and in compliance with PCI-DSS standards.

If you opt in to receive our emails we may send service updates or reminders, exclusive discounts or promotions, and helpful tips for boiler and heating system care. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

Our website uses cookies to improve user experience, track site performance via analytics (e.g. Google Analytics) and enable key features such as form autofill or appointment booking. You can manage or disable cookies via your browser settings, but disabling cookies may affect how the website functions.

We may use third-party services to support our business including Google Analytics (website usage), Mailchimp or similar (email campaigns), and payment processors (e.g. Stripe, PayPal, GoCardless). These third parties have their own privacy policies and are responsible for securing your data.

We are committed to keeping your data secure. We use suitable encryption, firewalls and access controls to prevent unauthorised access or disclosure.

We will retain your personal data only as long as necessary for the purposes outlined above, or to comply with legal obligations (e.g. tax or service records).

Under the UK GDPR you have the right to access a copy of your personal data, correct or update your data, request deletion of your data, object to or restrict certain uses of your data, and withdraw consent at any time (for marketing). To exercise any of these rights please contact perry@assiduousheating.co.uk or 07850 686 035.

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated revision date. We recommend checking back regularly.

Assiduous Heating LTD, 76 Arthur Road, Rainham, Gillingham, ME8 9BX. Email: perry@assiduousheating.co.uk. Phone: 07850 686 035.