Privacy Policy

This Privacy Policy explains how Assiduous Heating LTD (“we”, “us”, or “our”) collects, uses, and protects any personal information you provide when using our website or services.

We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Who We Are

Assiduous Heating LTD provides professional plumbing & heating services, including boiler installation, maintenance, servicing, and emergency repairs. This policy applies to the use of our website, online booking system, and communications such as newsletters and service reminders.

2. What Information We Collect

We may collect the following personal information:

Full name
Address (for service visits)
Email address
Phone number
Boiler or heating system details
Payment details (only processed securely via third-party payment gateways; we do not store card information)
Information submitted via online booking forms or contact forms
Technical data (e.g. IP address, browser type, device type)

3. How We Use Your Information

We use your personal information for the following purposes:

To confirm and manage bookings for boiler installation or maintenance
To provide estimates, invoices, or customer support
To carry out service reminders or warranty checks
To send updates or promotional newsletters (only if you’ve opted in)
To improve our website and services
To comply with legal and regulatory obligations

4. Online Booking and Payments

When you use our online booking system, the data you enter (e.g. service address, preferred date/time, contact information) is stored securely. For payments, we use trusted third-party payment processors (e.g., Stripe, PayPal) who handle your financial data securely and in compliance with PCI-DSS standards.

5. Email Marketing and Newsletters

If you opt in to receive our emails, we may send you:

Service updates or reminders
Exclusive discounts or promotions
Helpful tips for boiler and heating system care

You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

6. Cookies

Our website uses cookies to:

Improve user experience
Track site performance via analytics (e.g., Google Analytics)
Enable key features such as form autofill or appointment booking

You can manage or disable cookies via your browser settings. However, disabling cookies may affect how the website functions.

7. Third-Party Services

We may use the following third-party services to support our business:

Google Analytics (to track website usage and improve performance)
Mailchimp or similar (for email campaigns)
Payment processors (e.g., Stripe, PayPal, Gocardless)

These third parties have their own privacy policies and are responsible for securing your data.

8. Data Security

We are committed to keeping your data secure. We use suitable encryption, firewalls, and access controls to prevent unauthorised access or disclosure.

9. How Long We Keep Your Data

We will retain your personal data only as long as necessary for the purposes outlined above, or to comply with legal obligations (e.g., tax or service records).

10. Your Rights

Under the UK GDPR, you have the right to:

Access a copy of your personal data
Correct or update your data
Request deletion of your data
Object to or restrict certain uses of your data
Withdraw consent at any time (for marketing)

To exercise any of these rights, please contact us at:

perry@assiduousheating.co.uk
07850 686 035

11. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated revision date. We recommend checking back regularly.

Last updated: June 2025

12. Contact Details

If you have any questions or concerns about this policy or your data, please contact:

Assiduous Heating LTD

100 High Street

Whitstable

CT5 1AZ

perry@assiduousheating.co.uk

07850 686 035