Frequently Asked Questions
The most common questions we get asked about our heating, plumbing and service-plan work.
Q. How often should I service my boiler?
Once a year. Summer or early autumn is ideal, as engineers are more available and you avoid the winter rush.
Q. Is a summer service really worth it?
Yes. A summer service catches small issues before they become winter breakdowns, when call-out demand is highest.
Q. Are parts included in service plans?
Service Plus covers servicing and discounts on labour. Silver and Gold plans include more cover. See the full plan terms.
Q. Can I book online?
Yes, use the Book Now page to request your preferred date and service. We'll confirm by your chosen contact method.
Q. What areas do you cover?
Kent, Medway, Maidstone, Sittingbourne, Sheerness, Rochester, Chatham and the wider South East. See our Areas We Cover page.
Q. Do you work weekends?
Yes, we're available 8am-8pm seven days a week. Weekend and evening call-outs are charged at the rates on our Price Guide.
Q. Are you Gas Safe registered?
Yes. All our engineers are Gas Safe registered and fully qualified.
Q. Do you offer warranties on new boilers?
We install boilers from leading brands with up to 12-year manufacturer warranties on qualifying installations.
Q. What if I'm outside your usual area?
Give us a call. We do our best to accommodate wherever possible.
Q. How do I pay?
Bank transfer, card payment and cash all accepted. Service plans are paid monthly by Direct Debit.
Need a Boiler Service, Repair or Quote?
Our team is ready to help. Get in touch today.