Assiduous Heating LTD

​

1. Definitions

For the purpose of these terms and conditions:
a. “The Company” means Assiduous Heating LTD.
b. “The Customer” means the person or organisation instructing the work or for whom the Company agrees to carry out work.
c. “The Operative” or “Engineer” means the Company’s appointed representative.
d. “Instruction” means any order (verbal or written) given to the Company to carry out work.
e. “Work” or “Works” refers to any services provided at the Customer’s premises by the Operative.
f. “Advice” means any guidance, recommendation, or information (verbal or written) provided by the Company or its Operatives.

 

2. Right to Refuse Work

The Company reserves the right to refuse or decline work at its discretion. If work is accepted, it will be carried out by an appointed Operative.

​

3. Charges

Charges will be as quoted or based on:

• Cost of materials (plus markup), and

• Labour time, including time spent sourcing materials, charged at the Company’s current hourly rate for the area.

 

4. Invoicing and Payment

Invoices are due upon completion or delivery. Late payments will incur interest at 5% above the base rate until fully paid.

 

5. Estimates

Estimates will not be exceeded by more than 10%, unless:
a. Additional work is instructed by the Customer;
b. Material or third-party costs increase;
c. Additional unforeseen work is required;
d. There is an error in the original estimate.

Only written and signed estimates are binding. Verbal estimates are non-binding.

​

6. Material Collection

Non-stock item collection time is chargeable, but must be:
a. Reasonable and minimal;
b. Notified to the Customer;
c. Approved if exceeding 60 minutes;
d. Free if materials should have been in stock.

​

7. Scheduling

The Company will endeavour to meet agreed times but accepts no liability for delays or non-attendance of Operatives or deliveries.

 

8. Third-Party Responsibility

The Customer is responsible for payment unless, at the time of instruction, it is disclosed in writing that the Customer is acting on behalf of a third party.

​

9. Cancellations

If the Customer cancels before work begins, they will be liable for incurred expenses and loss of expected profit.

 

10. Complaints

If dissatisfied, the Customer must notify the Company in writing within 7 days of completion. The Company must be given the opportunity to inspect and carry out any remedial work. Failure to notify voids liability.

​

11. Guarantee (Labour)

Labour is guaranteed for 6 months from completion. This guarantee is void if:
a. The work/appliance is misused or neglected;
b. Repaired, modified, or tampered with by others.

No guarantee is given for Customer-supplied materials or for consequential damage caused by such materials.

 

12. Guarantee (Materials)

Company-supplied materials are guaranteed for 6 months. After this period, replacement will be chargeable. Manufacturer warranties beyond 6 months must be claimed directly by the Customer.

​

13. Exclusions

No guarantee is provided for:

• Pre-existing faults

• Issues caused by scale, sludge, or contamination

• Work completed against the Company’s advice

• Work not paid for in full

• Related faults where recommended work has not been undertaken

​

14. Hazardous Situations

The Customer is solely liable for any unsafe situation under the Gas Safety (Installation and Use) Regulations 1998 or for any Gas Warning Notice issued.

​

15. Older Installations

No warranty is given for work on inferior or systems over 10 years old.

​

16. Variation of Terms

These terms can only be changed in writing and signed by both parties. Customer terms are excluded unless expressly agreed in writing.

​

17. Title to Goods

Title to goods remains with the Company until full payment is made. The Company may repossess goods if payment is not received, and may access the premises to do so without notice.

​

18. Delays

The Company is not liable for delays beyond its control and may extend timelines as necessary.

​

19. Limited Liability

The Company is only liable for work it has completed. It accepts no liability for additional or related work not undertaken.

 

20. Credit Card Payments

Unless otherwise stated, no processing fee (0%) applies to credit card payments. Charges, if any, will be clearly shown on the invoice.

​

21. Advice Liability

The Company is not responsible for damage or claims resulting from advice given or work undertaken by others based on such advice.

​

22. VAT

Unless stated otherwise, all prices exclude VAT at the prevailing rate.

​

23. Acceptance of Terms

By instructing work, the Customer is deemed to have read, understood, and accepted these Terms and Conditions.