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Service Plan Terms & Conditions

Assiduous Heating LTD

These Terms & Conditions form the agreement between you (the Customer) and Assiduous Heating LTD.

 

1. Definitions

Service Plan – The type of plan you have chosen. See Clause 2 for full details.

Boiler – A gas appliance located at the domestic property that heats water for heating and/or hot water.

Heating System – Includes heating pipework up to 3 meters, heating pump, motorised valves, standard convector radiators, radiator valves, programmer/timers, room stat, and pressure controls.

Start Date – The date on the contract marking the start of the service plan.

We/Us – Assiduous Heating LTD.

You/Your/Customer – The person entering this agreement.

Force Majeure – Circumstances beyond our reasonable control (e.g. strikes, shortages, traffic delays).

Contract – The agreement between you and us as detailed in your chosen plan in Clause 2.

 

2. Type of Plan and What's Included

Service Plus Plan

  • Fully qualified, DBS-checked engineers

  • Annual Boiler Service or Landlord Safety Certificate (*see note below)

  • Annual visit includes bleeding all radiators

  • Incoming gas supply checks

  • Heating controls checked

  • Dedicated telephone help/support

  • 10% discount on future labour charges

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Silver Protection Plan

All items from Service Plus Plan, plus:

  • Full system balance

  • No unexpected repair bills (boiler not included)

  • Heating system repairs (excluding boiler)

  • Parts and labour covered**

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Gold Protection Plan

All items from Silver Protection Plan, plus:

  • Boiler repairs

  • Boiler replacement cover#

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Notes:

  • *Boiler Service or Landlord Certificate must be booked between January–November unless otherwise agreed.

  • **Parts and labour limits apply (see Clause 14.19).

  • #Boilers under 7 years old and deemed unrepairable may be replaced like-for-like upon proof of age.

 

3. Contract Renewal & Cancellation

  • Minimum contract term is 12 months from first payment.

  • Contracts renew annually unless you notify us otherwise.

  • Cancellation before 12 months will incur charges for services already rendered.

 

4. Contract Invalidations

We may cancel your plan if:

  • Misleading information is provided

  • Payment is overdue by more than 7 days

  • Faults are found on the first visit

  • You do not carry out recommended permanent repairs

  • Unauthorised work is conducted on the system

  • Health and safety risks are identified on your property

 

5. Disclaimer

Acceptance onto a service plan does not confirm your system complies with current standards. We are not liable for faults arising from design or original installation.

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6. Parts Supply Delays

We are not liable for delays due to supplier issues. Equivalent parts may be used where necessary.

 

7. Part Replacement

Only parts deemed beyond reasonable repair will be replaced. We reserve the right to decide on part condition.

 

8. Noisy Boilers

Noise due to boiler age is not considered a fault and is not covered.

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9. Boiler Replacement

Boilers under 7 years old and beyond repair may be replaced. Proof of installation date is required. Boilers over 7 years old may receive a loyalty discount.

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10. Access

We are not responsible for repairs we cannot access. You may need to remove obstructions or arrange access at your cost.

 

11. Charges

If you cancel mid-term, charges may apply for any services already delivered.

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12. Annual Service Responsibility

While we aim to schedule your service, it remains your responsibility to ensure it is carried out within the contract period.

 

13. System Flushing

If required, we will quote for a flush. The plan will continue after cleaning is completed.

 

14. Exclusions

The following are not covered by any plan:

  1. Design or pre-existing faults

  2. Damage by you or third parties

  3. Property damage from system faults (e.g. leaks)

  4. Sludge, scaling, blockages

  5. Corrosion inhibitor costs or damage

  6. Boiler repair limit of £250 in the first 3 months

  7. Weather/freeze damage

  8. Hazardous material removal (e.g. asbestos)

  9. Decorative items (e.g. boiler casing)

  10. Concealed flue sections

  11. Gas pipework from meter to appliances

  12. Natural disasters

  13. Time control adjustments unless already on site

  14. Delays in part availability

  15. Replacement boiler costs if parts are unavailable

  16. Accidental/malicious damage or theft

  17. Routine maintenance (except annual service)

  18. Access costs or repairs to concealed systems

  19. Repairs costing over £400

  20. Shower or tap replacements

  21. Below ground drainage

  22. Mains supply pipe

  23. Sanitary ware (baths, basins, toilets)

  24. Faulty service components unless covered

  25. Micro-bore pipework

  26. Hot water cylinders (covered only on Gold Plan and subject to Clause 14.19)

 

Limitation of Liability

Where we are in breach or cannot honour the agreement, our liability is limited to the cost of the service plan. We are not liable for business losses or indirect damages. Nothing in these terms affects liability for death or injury due to our negligence.

Note: This is a maintenance contract, not an insurance policy. Assiduous Heating LTD is not FCA regulated.

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